We appreciate that occasions arise which necessitate clients/companies to cancel their course due to unforeseen circumstances and we therefore try to be flexible in our approach to each individual case. Obviously though in some cases this has an effect on our costs and resources, i.e. room hire, IT resources, tutors and catering and we must try to ensure that all parties are not disadvantaged through loss of earnings etc. Any such issues are resolved at the discretion of DataConsulting Ltd.
Clients cancelling a course, changing course date or switching courses, delivered by DataConsulting Ltd, must do so at least 10 working days in advance in order to avoid paying a 50% cancellation fee. If Cancellation notice is received less than 5 working days prior to the course date, the cancellation charge will be 100% of the training fee.
Customers wishing to substitute a registered delegate from the same company need to first check with DataConsulting Ltd that this is acceptable. If agreed, you may do so up to the commencement of the course without penalty, other than any substitution costs incurred by DataConsulting Ltd. Examples include registrations with validating bodies, provision of additional needs support etc.
For training that is delivered on a client’s site or other site at the clients request (including DataConsulting’s Training Centre), there is no penalty if a cancellation notice is received 15 working days prior to the onsite training date. If a cancellation notice is received by DataConsulting Ltd less than 15 working days but more than 5 working days prior to the training date, the cancellation charge is 50% of the training fee.
If a cancellation notice is received by DataConsulting Ltd less than 5 working days prior to the training date, the cancellation charge is 100% of the training fee.