When considering a data analytics solution we always advise our clients to consider not just the functionality of the tool, but also the on-going support available. An investment in a data analytics tool, such as ACL, should be just that- an investment. Are you confident that you will still be able to get the most from your software in 5 or 10 years’ time? Whether you have a specific technical issue or wish to achieve a broader business goal – such as automating scripts to streamline your audit reviews or enhancing fraud detection within your organisation, ACL Support is on hand to assist you. Premium Support provides the resources you need to implement best practices, save time, and drive performance. With this in mind we encourage all of our clients to annually subscribe to ACL’s excellent support services. We have outlined below some of the key benefits that ACL’s Premium Support recipients enjoy.
Support recipients are entitled to immediate access to all product upgrades, new releases, localised editions and up to date documentation. Knowing that the value of your investment is protected, not just within the first few years of purchase, but equally so at any point in the future is essential. With ACL’s renewed commitment to regular software releases and upgrades, can you afford not to be supported?
Premium Support customers can access ACL’s excellent online learning modules whenever they like. This is currently one of the most underutilised resources by supported customers, yet it offers an invaluable resource on-demand. Participants can review self-paced lessons, view flash demonstrations and learn new ways to apply ACL within their organisation.
Premium Support customers receive 24 hour Monday to Friday access to one of the world’s premier support networks via ACL’s toll free helpline. ACL Support Specialists can help you save time and achieve your business goals by providing fast results and unparalleled technical service when you need it. Committed to responding to your query within one business day, online support request forms enable you to provide more details about the challenges you face enabling you to receive a quicker, more customised solution. Status tracking allows you to view, update or re-prioritise your active incident requests.
Access to the ACL Knowledge Base and User Forum are two of the most valuable resources available to ACL users. The User Forum provides the opportunity to discuss strategies, swap techniques and exchange experiences with ACL users from around the globe who are using the tool in the ‘real world’. Combined with hundreds of tips and best practice guidelines contained within the Knowledge Base you can learn how to successfully access data, combine commands, create scripts and ultimately achieve better results. The easy to use reference tool can help you discover new techniques for finding duplicates testing or for gaps as well as many other useful resources.